Delivery Questions? 

1.1 - How long does it take to receive my ordered products / product?

1.2 - How much is the shipping fee?

1.3 - How do you send my order?

1.4 - Can you see what the package contains?

1.5 - Do you send abroad?

1.6 - Where do you ship my order?

1.7 - I have ordered a product that is temporarily out of stock, how long does it take for my order to be shipped?

1.8 - Why have I still not recieved my order?

 

Payment & Billing

 

2.1 - Is it safe to buy in your shop with creditcard?

 

 

General questions regarding anonymity & discretion?

 

3.1 - Has anyone else a chance to see what is purchased from you?

3.2 - How is your products packaged?

3.3 - Will www.lovetool.se be stated as sender when I collect my package?

3.4 - How do you handle my personal data?

3.5 - Do you send out advertisements to home address?

3.6 - Is my order shipped with discrete sender? 
 

Issues related to open purchase & complaints

 

4.1 - Can I cancel my placed order, how shall I proceed?

4.2 - I would like to use my right to order withdrawal, how shall I proceed?

4.3 - My product does not seem to work properly, how shall I proceed?

4.4 - This product was not mentioned for me, how shall I proceed?

4.5 - Is it openpurchase on all your products?

4.6 - What warranty are you leaving on your products?

4.7 - How shall a proper complaint be made?

 

 

General questions about LoveTool.se

 

5.1 - Are you a serious company?

5.2 - I have seen that a product has received high customer rating, should I buy it?

5.3 - Is advertisements send out to e-mail?

5.4 - Can I place an order by phone?

5.5 - Do you have a physical store to visit?

5.6 - Do you apply any age limit to shop at your store?

5.7 - How to get access to your discount codes?

5.8 - You have so much products, do you have any catalouge?

5.9 - What are your telephone hours?

 

Questions regarding products in our line?

 

6.1 - Are all waterproof sex toys waterproof as it says in the description?

6.2 - What sex toy do you recommend?

6.3 - What distinguishes the various lubricants?

6.4 - How should I clean my sex toys?

6.5 - What is the difference between the materials?

6.6 - Is there any question not yet been answered?

 

 

 

 

1.1 - Order received the same day before 12:00 pm usually go away the same day. Normal delivery time is around 1-3 days, count on an extra delivery day if you live in northern part of Sweden or on Gotland. Delivery time outside of Sweden is around 3 - 5 days depending on where you live in Europe. During peak periods of the year , some goods will be packed the next day. Once the product has been packed and shipped, you will receive a notification by E-mail to the address you provided at checkout.

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1.2 - We use postal rates. Shipment starts from 39kr

 

 

Residents outside Sweden have a additional shipping fee of 129 SEK. 

 

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1.3 - We use the Swedish Post Office as the main supplier of all our shipping. Usually by registered mail, but first class mail may occur in some cases.

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1.4 - No! We use the plain white bubble bags and brown cardboard boxes that are sealed with transparent tape. The products are packed well, so outsiders will not to be able to guess what is in the consignment. Moreover your goods is sent with discrete sender.

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1.5 - Of course, we do it! We deliver throughout Europe, please note Shipping surcharge of  129 SEK.

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1.6 - The parcel is send to the address you provided at checkout. The items is  then send to your nearest representative for Pickup. When the package is available for pick-up, you get a notice in the mailbox telling which representative the package is available through.

 

 

In cases where  mail is used,  your shipment is delivered directly into the mailbox.

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1.7 - Orders for products that are temporarily out of stock, delivery time can exceed up to  14 business days. If we can not deliver your ordered product within this timeframe, we will contact you by email and give you more detailed information about this case. You have 100% open purchase right in a such situation.

Please note that if more products has been ordered, but one of the ordered products are out of stock. The delivery time may anyway take up to 14 business days for your entire order . The order is not divided into 2 seperate shippings, but is sent when the order is complete. Please note stock status for the current product before order is placed.

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1.8 - Usually it is the post office that not have sent out the pick up notification. Have you not seen your shipment within a reasonable time, check with your nearest representative if your products is there. If not, contact us immediately and we'll help to track your package.

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2.1 - Yes! It is 100% secure.

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3.1 - The Law PUL - Privacy Act, your personal data is protected by law. Our customer database with any information you provide to us will never be disclosed to any third party. The only reason that you provide your address to us, is that we can send out your package just for you. Our policy in our company that all staff are OBLIGATED TO OBSERVE SILENCE for secrecy purposes, we take our customers' privacy very seriously.

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3.2 - Our products is packed in neutral bubble bags or neutral boxes and are sealed with transparent tape.

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3.3 - No! LoveTool will not be stated on the package. All shipments leaving LoveTool.se is labeled with

EliTom

Moledet 39

443 43

Gråbo, Sweden as original sender. The parcels are  properly closed, no outsiders will be able to guess what is in the package.

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3.4 - The Law PUL - Privacy Act, your personal data is protected by law. Our customer database with any information you provide to us will never be disclosed to any third party. The only reason that you provide your address to us is that we can send out your package just for you. Our policy in our company that all staff are OBLIGATED TO OBSERVE SILENCE , we take our customers' privacy very seriously.

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3.5 - No! We will not sent out unsolicited commercial to your home address.

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3.6 - Yes! We use a discrete sender, LoveTool.se will not stand as the sender.

EliTom

Moledet 39

443 43

Gråbo - Sweden  is the sender.

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4.1 - Please contact us immediately to cancel your order. Please note that only you can cancel as long as we do not have sent it. Contact us by phone or email us at order@lovetool.se But just because an email has been sent to us, this will not automatic result that it is Canceled. An Order is Canceled when you have received  positive confirmation of the case. If the product has been sent away, we refer you to your open purchase rights for a return.

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4.2 - As an individual you have 14 days to change your mind from the day you received the product (Does not apply for special-ordered goods) . For hygienic reasons, you can not change the following items as sex toys and lingerie if they are returned in a broken packaging or delivery of such a package that allows the product can be operated without any seals are broken. If you want to cancel the purchase of a product, you must contact us. It is the customer's responsibility to pay for return shipping and to ensure that the goods are returned to us undamaged. What's important is that the return is not authorized until we have checked the item. The product has to be 100% complete with all accessories for an authorized return. Unnotified returns without the customer has contacted us, will be returned to the customer and the freight is charged. To read more about withdrawal ...

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4.3 - If you suspect that your product is not working properly or is defective, contact us at reklamation@lovetool.se We will of course fix the products problem free of charge.

 

There is a trick you can do yourself before you return any items. This saves us a lot of extra work and will minimize the risk of an erroneous claim that results

 

- Go over the batteries, are they new & fresh. Both must be new, are they turned right, the batteries are usually UPSIDE DOWN with the result that the product is not going to use. Make sure the battery cover click into the right position so that it is tightly closed.

 

Please note that we do not have any guarantee of edible products, aphrodisiac, stimulant gels. Because these kind of products work differently on each individual, are you unsure order a smaller package the first time to be sure.

 

If you do not get it to work please contact us at reklamation@lovetool.se and then go to the complaint.

 

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4.4 - Sometimes error will occur when packaging. Customers do not receive the correct products that are ordered. We at Love Tool undertake self-evident that correcting this error without charge to the customer concerned. Have you received wrong goods / commodity contact us at reklamation@lovetool.se Enter your order number and your name and tell us what the problem is, and we'll arrange that you receive the correct goods that are ordered immediately.

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4.5 - Yes, we have open purchase to all our products in our range. With the exception of some commodity groups. Note however that the original packaging must accompany the return shipment and be in unopened / unused packaging.

 

These commodity groups are exempt from the open purchase!

- Underwear

- Magazines & Books

- Consumable products are not plastic wrap upon delivery

 

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4.6 - We provide 1 year factory warranty on our toys, however, it is important that the original packaging is retained for a future claim.

 

 

Please note that we do not have any guarantee of edible products, aphrodisiac, stimulant gels. Because these kind of products work differently on each individual, are you unsure order a smaller package the first time to be sure.

 

 

4.7 - A proper complaint procedure is as follows.

 

Please contact customer service either by phone or email at reklamation@lovetool.se. Enter Order ID and name and tell us what is wrong. Once you have received a confirmation of sending back your product / products, please go to the complaint, where you download a return note that you send with your shipment to us.

 

Returns must be made to the address below and may not be equipped with cash on delivery.

 

EliTom

Moledet 39

443 43

Gråbo

Sweden 

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5.1 - Yes, without a doubt! The company was founded in 1977 and we are a very serious company. Throughout our time as an active company, we have never had any complaints or issues evident in the general Consumer Complaints Board. Our philosophy is based on satisfied customers that recommend us to others. You can feel safe to buy from us.

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5.2 - The ratings are highly individual, just because one person leaves a bad review on a product, it is not certain that others think it is bad and vice versa. But generally, we tend to remove the products of a consistently poor scores in order to constantly keep up an attractive range out to the customer.

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5.3 - We only send out Newsletter to those who have accepted it in its order entry. Please Note that if you would like to terminate subscription at any time email info@lovetool.se and we will remove it immediately.

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5.4 - No sorry. But send an email, we always respond to emails within 24 hours.

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5.5 - No! In the current situation we are not there. At present we have only our depot in Partille. But plans for store expansion is in the near future.

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5.6 - Yes! According to Swedish law you must be over eighteen, that is, at least 18 years for ordering with us.

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5.7 - Our campaign / discount codes are sent out in newsletters, advertisements, magazines and competitions. Keep an eye out and get a discount code.

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5.8 - No! We do not have a catalogue, we change all the time in the shop, products are added and removed. If we should have a catalogue, it would become outdated too quickly to be useful to the consumer.

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5.9 - We have the following telephone opening hours, Please have a look at contact us .....

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6.1 - No! Most products are usually just splash-resistant, although it says that they should be Waterproof. Certain products can handle a higher load of water which have a rubber gasket in the screw cap. Note however that they are not suitable in the bathtub, but can be used in the shower. Is there a product that is capable of being drowned in water it will appear in the instructions clearly.

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6.2 - Since every individual has different preferences about what one likes, It is very difficult for us at LoveTool to recommend a particular sex toy. A product that one person likes another might dislike, It´s up to yourself to get a view through trial and error for various products that you may like or dislike.

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6.3 - The following is detailed information on the lubricant.

 

Water-based lubricants are usually best suited with sex toys, it gives a good glide along with regular vaginal intercourse when the person's natural glide Secretary takes over lubrication.

 

Silicone-based lubricants are not suitable for use with sex toys, but there are exceptions of a few sex toys. These lubricant characteristics of its ability is to never dry out and it gives a wonderful glide. Silicone-based lubricant is No. 1 in respect of anal sex with its partner.

 

Flavored lubricants are suitable for oral sex with their partner. They are characterized by having a sweet and fruity taste. Usually applied to the genitals and then being licked away by their partner, they are so suitable for intercourse. 
 

Female lubricant is usually based for the woman's delicate vaginal environment. They often have quite different extracts that promote a healthy and natural balance.

 

Lubricant with effect contains various substances that produce different effects, there is lubricant that cools or heats to give greater pleasure during sexual intercourse. Some lubricants contain numbing agents that allow a man to stay a little longer, in order to prolong the pleasure.

 

Lubricant specifically designed for the butt is usually silicone-based ones, often with a slight numbing substance that makes it less uncomfortable for intrusion from the rear.

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6.4 - The safest way to clean most of your toys is to use a antibacerial gel like Natural Body Hygiene. This formula contains disinfectant agents that kill all bacteria that are also compatible to all materials. More information can be found on the care & handling.

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6.5 - A more detailed explanation is found under product information.

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6.6 - Are there any questions that not been answered by reading this. Please contact us at info@lovetool.se and we'll help you as best we can.

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